Support

Welcome to RynoxX Support. We’re here to help you get the most out of your RynoxX experience — whether you’re on desktop (macOS / Windows) or the iPhone companion app.

1. Contact Us

2. Common Topics

Getting Started

• Download and install RynoxX on macOS or Windows.
• Sign in with your licensed account credentials.
• Connect your insurance portal in the Data Extraction module.
• Run your first batch extraction to populate your dashboard.

License & Activation

• Licenses are tied to your account — contact us via WhatsApp to obtain one.
• Each license supports one active installation at a time.
• For license transfers or reactivation, contact support directly.

iPhone Companion App

• Available to existing RynoxX PC license holders as a monthly add-on.
• Requires an active PC license and internet connection.
• A 5-day free trial is included upon first sign-in.
• For iOS-specific issues (login, sync, permissions), email or WhatsApp us.

Data & Sync Issues

• Ensure RynoxX is running in online mode for accurate syncing.
• For stale data on iOS, trigger a fresh extraction from the PC app.
• If you’ve subscribed to the Managed Auto-Extraction service, contact us if data hasn’t refreshed within the expected window.

Modules

• Data Extraction — Batch processing, retry logic, plan type selection.
• Agent Performance — KPI dashboards, real-time tracking.
• New Business — Policy status monitoring and notifications.
• Balanced Scorecard — CFF, CPD, and persistency scoring.
• Persistency Ratio — Y1 & Y2 retention analytics.
• ROC Management — Compliance tracking and audit trails.
• AI Chatbox — Requires a configured Gemini API key. Contact support if assistance is needed.
• Healthcare Locator — Requires location permission on iOS.
• Client Database — Client search, case tracking, and status management.

3. Frequently Asked Questions

How do I reset my password?

Contact support via WhatsApp or email with your registered account ID. We’ll assist with verification and reset.

Can I use RynoxX on multiple devices?

Each PC license covers one active desktop installation. The iPhone app is a separate add-on that can run alongside your PC license.

Is internet required?

Yes — RynoxX requires an active internet connection for data extraction, sync, and authentication. Offline mode is not supported.

How do I request a refund or cancellation?

PC licenses are lifetime access (one-time purchase) and non-refundable once activated. iPhone app subscriptions can be cancelled anytime via the App Store. Contact us if you have concerns.

Where is my data stored?

Data is stored locally on your device and via secure cloud backend services. See our Privacy Policy for full details.

4. Response Times

• WhatsApp: typically within a few hours during business hours (MYT)
• Email: within 1–2 business days

5. Legal

Privacy Policy  |  Terms of Service